Five Characteristics of Managed Cloud Services Customers

So, you’re wondering if managed cloud services make sense for your organization? You’ve heard that outsourcing the hosting and management of IT services can be beneficial, but don’t know if it’s right for you. This blog post can help you make that decision, outlining five common characteristics of a managed cloud services customer.

  1. They lack IT capacity: Managed cloud services customers often lack the necessary IT staff to implement and manage IT infrastructure on their own. Their IT staff is stretched thin, handling a wide variety of IT issues that arise (e.g., new employee onboarding, IT troubleshooting, programming). They don’t necessarily have the resources to hire additional IT personnel.
  1. They have familiarity with the cloud: Many managed cloud customers have been using the cloud for some element of their IT operations. This may include subscribing to cloud storage services and other cloud-based productivity applications. Hiring someone to manage these services and provide other cloud support is a natural extension.
  1. They desire stability. Probably all organizations would prefer to know their IT costs in advance so they can best plan and operate. But some companies are especially vulnerable to fluctuations in costs, including small businesses that may lack cash flow. Managed cloud services provides them with a level of stability, as costs are predetermined by the chosen plan.
  1. They want flexibility. Managed cloud services customers have carefully considered the flexibility benefits provided by a managed cloud arrangement. They like that they can add on services as the need arises, or remove services as budgets fluctuate or requirements lesson. All it takes is changing their subscription to the better fit.
  1. They have a network of trusted partners. Managed cloud services customers tend to have good working relationships with a variety of third-party service providers. This covers providers in the IT space as well as those catering to other aspects of a business (e.g., marketing support, office cleaning, paycheck processing). They know how worthwhile a high-quality partner can be.


Deciding whether to leverage managed cloud services for your organization takes time and research. As part of the research phase, it can be helpful to consider key characteristics of businesses that have already engaged with managed cloud services. If your company fits some of these descriptions, managed cloud services may make sense for you. For more information on managed cloud offerings, speak with your office technology provider.

common characteristics of managed cloud services